Increasing Business Profits with the Right Security Supplier
By Rod Turner
March 9th 2017
How can your security supplier can enhance your business and increase your profits?
Is your security supplier taking care of the security so you are free to do your job? If the answer is no, then here are some things to think about when choosing a new supplier.
The nature of security risks and the precise impact that security measures can make on your business
Before engaging a security supplier, you must first understand the reasons why your business needs security. The safety of your staff and customers is an obvious one but consider what can happen if your security is substandard? Could your businesses license to operate be taken away, leaving staff and yourself without income? Also, consider what can happen if your security provider is an above par performer? You can rest assured that security is taken care of leaving you more time to concentrate on the other important parts of your business... like increasing profits.
The benefit of using accredited suppliers
Accreditations such as the Approved Contractor Scheme (ACS) mean that the security company is assessed annually on their service provision, culture, philosophy and policies, adequate and current insurance, track record, capacity planning, financial profile, best practice and continuity of quality which will help you to meet your security obligations to your staff, customers, shareholders and other stakeholders.
Can those that quote the minimum price deliver on all aspects of the contract?
Price is important, but it shouldn't be the only reason you choose a supplier. Lower prices may reflect poorer quality goods and services, in the long run this may not be the most cost effective option. Be confident that your supplier can make a sufficient margin at the price quoted for the business to be commercially viable. This will be reflected in their loyalty and reliability towards your business and brand. Remember that value for money means that the buyer finds the most valuable trade off and optimum combination between price and quality providing the greatest overall benefit to the buyer per foreseen needs and criteria. Quality of service is as important if not more important that price.
Setting meaningful communication and monitoring Key Performance Indicators (KPI's)
Regular communication with your security supplier is vital. By using agreed KPI's and monitoring them it allows their performance to be measured and any issues can be noticed and fixed quickly. Regular spot checks from your security suppliers’ management on the staff and a monthly meeting to go through KPI's will help to ensure that the security supplier is delivering the service you expect from them. The communication should then be fed back to the security suppliers staff.
Key things you can get from a good supplier that you will not from a poor supplier
- Staffing resources
Fortus Security Ltd